Privacy Policy
Introduction
Ad Guardians LLC (“Company”, “our”, “us”, or “we”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy.
This Privacy Policy describes the types of information we may collect or that you may provide when you visit, purchase, download, register with us, access, or use our website, mobile applications, onboard media, blogs, phone, in-person services, social media accounts, or other online or interactive portals or services operated by us from time to time.
This Policy also applies when you have other interactions with us, such as customer service or other communications.
This Privacy Policy does not apply to any of our websites, mobile apps, or services that have a separate privacy policy or notice.
Your Personal Information and How We Use It
We collect, use, and store your personal information to ensure that we can provide you with various services and offer you a personalized experience online and in our shops.
This may be done on our website or through other means. We will keep your personal information confidential at all times and only collect, use, and store it in accordance with this Privacy Policy.
Collection of Your Personal Information
We collect various levels of your personal information both on our website and in our physical shops.
You may browse our website as a guest if you are not a registered user. We will not collect or use any personal information from you, but you may not be able to use all of the services and features that we offer to registered users.
We do not knowingly probe visitors’ computers for personal information. We do collect visitors’ internet technical statistics, including IP addresses, referrers, the type of browser, and the type of workstation used.
With this information, we may gain insight into how visitors find us on the internet, how many Windows and Mac users visit us, and how we can improve our services for visitors and users. This information may help us decide how much to invest in compatibility with different browsers.
You will need to provide certain personal information when you register with us on our website, such as your name and contact details, in order to receive various features and services that we offer to registered users. These may include email updates, responses to your enquiries, and priority access to limited edition items.
The personal information we collect may include your name, billing and shipping address, email address, and mobile and home phone numbers.
We use the personal information you choose to submit to us as a registered user for our own research, advertising, and marketing purposes. This may include sending you information by postal mail or electronic mail about products and services offered by us and by other companies that we think may interest you.
We record calls with prospective and actual customers and confirm before doing so that we have your permission to record the call.
We collect various information about customers as part of routine business operations, including, but not limited to:
• Ordinary business transactions, such as purchases and payments
• Credit information from third-party bureaus
• Billing, service, and delivery addresses and contact information
• Characteristics of products
• Other information related to the provision of products and services
You can only place an order with us as a registered user on our website. In either case, we will only collect information necessary to fulfill the relevant order, such as your name, contact details, and payment or credit card details.
Your credit card information will be used only to process your transactions with us. Your credit card number and security code will not be stored on our website or in our store.
Third-Party Information Collection
When you use our website, store, or their content, certain third parties may use automatic information collection technologies to collect information about you or your device.
These third parties may include:
• Advertisers, ad networks, and ad servers
• Analytics companies
• Your mobile device manufacturer
• Your mobile service provider
These third parties may use tracking technologies to collect information about you when you use our website, store, mobile apps, or related services.
The information they collect may be associated with your personal information, or they may collect information, including personal information, about your online activities over time and across different websites, apps, and other online services.
They may use this information to provide you with interest-based advertising or other targeted content.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
Reviewing or Updating Your Personal Information
You may wish to review or update your personal information held by us. You can do this by contacting our customer service or by adjusting your customer profile in your registered account.
Use of Your Personal Information
We use the personal information you provide for the following purposes:
• To provide our services to you
• To answer any questions you may have
• To provide recommendations on products on our website
• To maintain your shopping cart on our website
• To review your requests for any of our services
• To fulfill any orders you may place with us, including security checks on your payments and verification
Use of Information
We use the information, including personal information, that we collect from or about you primarily to provide better customer service, improve and customize the content you see, recognize you when you use other devices, provide the service you request, and contact you about special promotions, new products, and services.
We may use your information for purposes including:
• Customizing, personalizing, and evaluating how well our products, features, tools, materials, or services perform
• Customizing, targeting, or personalizing our advertising
• Monitoring the effectiveness of our email communications and advertising efforts
• Providing you with the products and services you request
• Remembering information so you do not have to re-enter it during future visits
• Rewarding you as part of any reward or recognition program you choose to join
• Soliciting information from you, including through surveys
• Resolving disputes, collecting fees, or troubleshooting problems
• Monitoring the effectiveness of our website or store
• Identifying what information about our products and services you may share
• Contacting you for a sweepstakes or other promotion
• Conducting research
• Compiling aggregate data for internal and external business purposes
• Monitoring aggregate metrics such as visitors, traffic, usage, and demographic patterns
• Diagnosing or fixing technology problems
• Preventing potentially illegal or harmful activities, including fraud
• Protecting your rights and our rights
• Other uses in accordance with our terms
• Planning for, improving, and enhancing our services
• Any other purpose required or permitted by law, disclosed to you at the time of collection, or related to a request made by you
We may also use your information to operate, evaluate, and improve our business. This includes administering, enhancing, and improving our services, developing new services, managing communications and customer relationships, and performing accounting, auditing, billing, reconciliation, and collection activities.
We may use your information to protect against and prevent fraud, unauthorized transactions, claims, and other liabilities. We may also conduct investigations, comply with legal requirements, enforce contractual obligations, and maintain the safety and security of our services, network, information, customers, employees, and others.
We may also use the information we obtain about you in other ways for which we provide specific notice and obtain your consent, if required by applicable law.
We may combine information we obtain about you through our services or from third parties for the purposes described above.
In addition to the information described in this Policy, we may aggregate information about you and other individuals together, or otherwise de-identify the information about you. This means the information does not identify you personally.
We may use information in these forms for any legitimate business purpose, including research and analysis, administration of products and services, advertising, improving targeting efforts, and promotional purposes.
Location Data
In order to access the service from your mobile device or browser, you may be required to share your device’s precise location data, such as latitude and longitude, with us.
This location data may be used to provide tailored service to you based on your location.
Opt-Out Policy
You can instruct us at any time not to use your personally identifiable information for marketing and educational purposes by contacting Customer Service.
When contacting us, please provide your account registration information or account number.
We are committed to communicating with you in meaningful ways that we feel may be to your advantage. We may continue to communicate with you regarding deliveries, products, services, or any amounts due in connection with them.
Children Under the Age of 13
Our website and store are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13.
If we learn that we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.